Service Manager Teams integration is a simplified collaboration model that enables people to exchange information in a simpler, and more cost-efficient and rapid way. IT agents can use this integration to collaborate in real-time (or anytime) in the Teams channel when handling a Major Incident, an Interaction, a Problem, a Change, or a Request.

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Service Manager Teams Integration 1.0
514.3 KB
Jun 17, 2021
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Product compatibility
Version 9.60 · 9.61 · 9.62 · 9.63 · 9.64 · 9.70 · 9.71 · 9.72
Release notes

This content pack requires the following Service Manager applications and binaries versions:
• Applications version: 9.60 to 9.70
• Binaries versions: 9.70 Server Hotfix 3 or later, 9.70 Client Hotfix 3 or later

This content pack includes the following unload files:
• TeamsIntegration_SM970HF3_SM960.unl
• TeamsIntegration_IDOL_SM970HF3_SM960.unl
• TeamsIntegration_IDOL_SM970HF3_SM970.unl

For detailed instructions about how to install the content pack and how to set up the integration, see the PDF document that is included in the release package.


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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024